want to understand what buyers are evaluating you on. We identified 10 features that are actively differentiating providers — several of which are surprisingly easy and inexpensive to implement.
want to walk away with a clear action list. Not just data — context on which features matter most, which are quick wins, and how to think about your product roadmap in light of where the market is moving.
What are the top features major cloud communication providers are expanding today?
How are cloud communications providers growing their competitiveness?
What are the emerging differentiators showing strong long-term importance?
Mark Lindsey
VP of Engineering/SMTS, ECG
James Puckett
President/CEO/SMTS, ECG
Chelsey Sizemore
AMTS, ECG
Direct Experience
ECG has worked with dozens of Cloud, UC and SIP Trunking providers, which means we know what's on the roadmap
Research Built from Real Data
ECG's research is based on publicly-available product data from 700+ providers -- not surveys, not opinions.
Voice Infrastructure Specialists
ECG specializes in voice, UC, and cloud communications -- for service providers, carriers, enterprises, and public sectors. This isn't a side practice - it's our key area.
We Know What Good Looks Like
Because we've designed and improved communications platforms across the market, we can tell you not just where the gaps are -- but which ones are worth closing.
